SSausage (hereinafter “the Company”) establishes and discloses the following Refund Policy regarding the withdrawal (cooling-off) and refund of coins purchased by members and of corporate subscriptions used by corporate members. This Policy organizes the contents of Articles 15-2 through 15-11 of the Terms of Service in a manner easy for users to understand; where this Policy differs from the Terms of Service, whichever is more favorable to the user shall apply.

This Policy consists of two parts.

• Part I (Articles 1–11): Coins purchased by individual members
• Part II (Articles 12–17): Corporate subscriptions of corporate members — being a contract of a different nature, the provisions of Part I on refunds of remaining coins and on penalties do not apply
• Article 18: Contact information applicable in common to both Parts

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Part I — Coins

1. Scope of Application

This Policy applies to coins purchased by members in return for payment.

• Paid Coins: coins granted to a member upon purchase — subject to refund.
• Free Coins: coins granted free of charge, such as the initial sign-up grant, advertisement viewing rewards, or events and promotions — not subject to refund.

Coins are goods exclusive to the Service that are deducted when using functions such as adding storage space, adding markers, and translating events within the Service provided by the Company.

2. Period of Provision of Coins

• The validity period of Paid Coins is 5 years from the last date of use. The last date of use means the later of the purchase date of the relevant coins or the member’s last date of coin use.
• The Company shall notify the scheduled expiration, the reason therefor, and the quantity of coins concerned at least 30 days prior to the scheduled expiration date, by means the member can confirm such as app notifications or email. Coins for which no notice has been given shall not expire.
• For Free Coins, the Company may set a separate validity period in accordance with its service policy.

3. Cooling-off Withdrawal (within 7 days of purchase, where no coins have been used)

• A member may withdraw from the purchase (cooling-off) within 7 days from the date of purchasing coins, in which case the Company shall refund the full payment amount without deducting any penalty or fee.
• However, pursuant to Article 17, Paragraph 2 of the Act on Consumer Protection in Electronic Commerce, if any portion of the purchased coins has been used, withdrawal (cooling-off) for that purchase is restricted.
• Even where withdrawal (cooling-off) is restricted, coins that remain unused may be refunded under Article 4.

4. Refund of Remaining Coins (no time limit; available even where coins have been partly used)

• A member may, regardless of reason and at any time, apply for a refund of Paid Coins that remain unused (hereinafter “Remaining Paid Coins”).
• This right may be exercised even after the withdrawal period (7 days) has elapsed and even where part of the purchased coins has been used.
• An application for a refund is unrelated to membership withdrawal. It may be made while maintaining membership status, and after receiving a refund the member may continue using the Service and purchase coins again.
• Where a member withdraws from membership, Free Coins shall be extinguished and Remaining Paid Coins shall be refunded under this Section.

Where an Individual Member Converts to a Corporate Member

• Remaining Paid Coins acquired before the conversion are, in principle, transferred as credit deductible from corporate subscription fees. The transferred credit is successively deducted from amounts billed for the base fee and usage-based fees.
• In lieu of the credit transfer, you may elect a refund. No penalty is deducted in that case (Article 6). However, the account restriction in Article 8 applies, so refunds can only be made to an account at a financial institution within the Republic of Korea.
• If you transfer the amount as credit, no payment evidence in the name of the Corporate Member is issued. Because that amount was already paid in the capacity of an Individual Member, the Corporate Member cannot claim an input value-added tax deduction for it (approximately 9% of the transferred amount). The Company displays this amount on the conversion screen.
• Free Coins are extinguished at the time of conversion and are not subject to transfer or refund. The Company displays the quantity to be extinguished on the conversion screen.
• Where unrecovered coins remain, conversion is restricted. This is because no coins are granted after conversion and offsetting therefore cannot take place (Article 10). You may apply for conversion after resolving the unrecovered coins.
• Where transferred credit remains after termination of the corporate subscription, applying for conversion to an Individual Member restores the remaining credit as coins (Article 14).

5. How the Refund Amount Is Calculated

Calculation basis

Effective unit price = payment amount ÷ number of coins actually granted for that purchase (including bonus coins)
Refundable amount    = number of Remaining Paid Coins × effective unit price
Refund amount        = refundable amount − penalty

• Where purchases have been made multiple times at different prices, the effective unit price is calculated as a weighted average.
• Amounts of less than one won are rounded up in favor of the member.
• Since Free Coins are used first when coins are deducted, the Paid Coins of members holding Free Coins remain available for longer.

Example — purchase of 33,000 coins for 11,000 KRW

Where the application is made within 7 days of purchase (no penalty)

Where the application is made after 7 days from purchase (10% penalty)

6. Penalty

• The penalty is 10% of the refundable amount. The Company may reduce or waive it.
• In the following cases, refunds are made without deducting a penalty.
  • Where a refund is applied for within 7 days from the date of purchase (including cases where part of the coins has already been used)
  • Where the cause is attributable to the Company (duplicate payment due to a service error, failure to grant coins, erroneous deduction, etc.)
  • Where the Company terminates or suspends the Service
  • Where the Company changes the Terms of Service or its coin policy unfavorably to the member and the member terminates without agreeing thereto
  • Refund of Remaining Paid Coins where an individual member has converted to a corporate member — because the use of coins is restricted in a corporate member account (Article 15-2 of the Terms of Service), Paid Coins left over as a result of the conversion are refunded without deducting a penalty. Note, however, that credit transfer is the default at conversion (Article 4); if you elect a refund, you may apply on the conversion screen or, after the conversion, on the Settings > Coin management screen.

7. Cases Where No Refund Is Made

• Where all purchased coins have been used: there are no remaining coins to refund, so no refund is applicable. Coins already used are deemed to have been fully provided as a service.
• Coins acquired by fraudulent means or used in violation of the Terms of Service: the Company may refuse the refund or recover such coins.
• Coins that have expired after the validity period: they are not restored and are not subject to refund (limited to cases where the prior notice under Article 2 has been given).

The recovery of coins is made only within the scope of the balance held by the member, and the coin balance shall not fall below zero. However, where a refund is made by decision of an app market operator or a card company, any portion that could not be recovered may be recorded as unrecovered coins pursuant to Article 10.

8. Refund Method and Processing Time

• Refunds are, in principle, made by the same method used for payment. Credit card payments follow card authorization cancellation (including partial cancellation), and easy payments follow the cancellation procedures of each payment method.
• Where the relevant payment method does not support partial cancellation, the refund may be made to an account at a financial institution within the Republic of Korea designated by the member; in such case, account information (account holder, bank name, account number) is collected to the extent necessary for the refund. Collected account information is destroyed within 30 days after the refund is completed.
• The refund account must be in the member’s own name; members under 19 may also designate an account in their legal guardian’s name. The Company checks the account holder before transferring and may ask for another account if it is not in the member’s name.
• Remittance to accounts at overseas financial institutions is not supported. The fees incurred for international remittance exceed the refund amount, and the Company displays this fact on the refund application screen. In such cases, for purchases made through an app market you may use the market refund procedures in Article 10, and where you convert to a corporate member you may elect the credit transfer under Article 4.
• Transfer fees are borne by the Company, and the full refund amount displayed is deposited.
• The Company shall proceed with the refund within 3 business days from the date it confirms the grounds for the refund.
• However, depending on the schedules of card companies, payment gateways, or app market operators, it may take additional time for the member to actually see the refund. Credit card authorization cancellations usually take 3 to 7 business days to be reflected by the card company.
• Once the refund is completed, the relevant coins are deducted from the member’s account.

9. How to Apply

• Application in the app: You may apply on the Settings > Coin management screen.
  • Within 7 days of purchase and where no coins have been used: apply for withdrawal (cooling-off) through the app marketplace’s refund procedure (Article 10) or through customer support.
  • In other cases: apply for a refund of remaining coins.
• Application through customer support: https://www.ssausage.com/#/support
• When applying, you can check the refundable amount, penalty, actual refund amount, and the number of coins to be recovered in advance.

10. Purchases Made Through App Markets (In-App Purchases)

• For purchases made through in-app purchases on Google Play or the App Store, you may either request a refund through the relevant market’s refund process or apply to the Company for a refund under Article 9, and the choice is yours. Whether a market refund is approved is decided by the market operator, which holds the authority to cancel the payment.
  • Google Play: Play Store > Order history > Request a refund
  • App Store: reportaproblem.apple.com
• Where a refund is made by the market, the Company shall recover the coins granted for that purchase after confirming the refund. Such recovery is made only within the scope of the balance held.
• Where the balance is insufficient at the time of recovery and some coins cannot be recovered, the shortfall is recorded as “unrecovered coins” and is successively offset against coins granted thereafter (including purchases, advertisement rewards, and event grants). While unrecovered coins remain, the granting of coins and the use of paid functions may be restricted (Terms of Service, Article 15-3, Paragraphs 7 and 8).
• However, no unrecovered coins are recorded for refunds arising from causes attributable to the Company or defects in the Service, or for cancellations of payment by minors.
• The Company notifies the member of the grounds and details before or simultaneously with the recording, offsetting, and restriction, and the member may raise an objection through customer support.
• The processing period and approval of refunds for in-app purchases are governed by the policies of the relevant app market operator.
• If you receive both a market refund and the Company’s refund for the same purchase, the duplicated amount is treated as unrecovered coins (including where the cause is attributable to the Company or the payment is canceled by a minor), and if the Company’s refund has not yet been paid, it is deducted first from that refund. The Company notifies you of the deducted amount and the grounds (Terms of Service, Article 15-3, Paragraph 10).
• Before paying a refund, the Company checks with the relevant market whether the purchase has been refunded. If you made a Google Play purchase within 48 hours before applying, the refund is paid after Google Play’s refund request period (48 hours after purchase) ends, and if a refund request is being processed by the market, the refund is paid after its outcome is confirmed. Even in these cases, refunds upon withdrawal (cooling-off) are processed within the period in Article 8.

11. Upon Termination of the Service

Where the Company terminates the Service, the Company shall give prior notice pursuant to Article 10, Paragraph 3 of the Terms of Service and refund the entire refundable amount of the Remaining Paid Coins held by members without deducting any penalty. Free Coins are not subject to refund.

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Part II — Corporate Subscriptions

12. Scope of Application and Nature

• This Part applies to corporate subscriptions (base fee + additional contract fee + usage-based fee) used by corporate members on a monthly basis. The additional contract fee is a fee charged as a fixed monthly amount, regardless of actual use, for seats and storage space contracted in addition to the plan.
• A corporate subscription is a continuing use agreement under which the service is provided each month and consideration is paid for it; it is not goods purchased in advance and used later, as coins are. Accordingly, Article 4 (refund of remaining coins) and Article 6 (10% penalty) do not apply.
• The composition of plans and the fees are governed by the fee schedule published by the Company on the Business Center.

13. Cooling-off Withdrawal (within 7 days of commencement, where the workspace has not been used)

• A corporate member may exercise the right of withdrawal (cooling-off) for the subscription within 7 days from the date on which the subscription commenced, provided that the workspace has not been used during that period (no creation or modification of content in the name of the corporate member and no use of usage-based functions), and the Company shall refund the base fee and additional contract fee in full without deducting any penalty or fee.
• Where the workspace has been used, the provision of the service is deemed to have commenced and withdrawal is restricted. In such a case, termination may be made pursuant to Article 14.

14. Termination and Refund Criteria

• A corporate member may apply for termination at any time. The termination takes effect on the last day of the current billing cycle, and the service may continue to be used until then.
• The base fee and additional contract fee already charged shall not be refunded on a pro-rata basis. This is because the service continues to be provided until the last day of the cycle, and the Company indicates this criterion in advance on the subscription sign-up screen.
• If you change to a plan with a higher base fee or increase additional seats or additional storage space during the subscription period, the difference in the base fee and the monthly fee for the increased quantity are calculated pro rata for the remaining days of the current billing cycle and charged immediately. If you change to a lower plan or reduce them, the change takes effect immediately, and the base fee and additional contract fee already charged for that cycle are not refunded (Terms of Service, Article 15-9, Paragraphs 9 and 10).
• Usage-based fees that have accrued but have not been charged as of the time of termination shall be charged in the final invoice.
• The same criteria apply where the subscription is paused — the pause begins from the last day of the cycle, and the base fee already charged is not refunded.
• Even after termination or pausing, the corporate member’s content is not deleted but is preserved in read-only form.
• A corporate member may apply for conversion to an individual member. Such conversion is processed upon the Company’s approval after confirming the resolution of affiliation relationships with affiliated members, the termination of the subscription, and full payment of any outstanding fees including the final invoice. Where credit transferred under Article 4 remains, the remaining credit is restored as coins at the time of conversion to an individual member.
• When processing a termination, the Company also notifies the member of the balance of remaining credit and of the restoration procedure above.

15. Cases Where No Refund Is Made

• Usage-based services already used (translation, etc.): the provision of the service is deemed completed and they are not subject to refund.
• Additional contract fees already charged (additional seats and additional storage space): provision for the relevant billing cycle is deemed to have commenced for the contracted quantity, and no refund is made even if the quantity is reduced or the subscription is terminated during the cycle.
• Base fee for the period of suspension of use: where use has been suspended due to non-payment of fees, the cause is not attributable to the Company and no refund is made.
• Portions used in breach of the Terms of Service: the Company may refuse a refund.

16. Causes Attributable to the Company and Termination of the Service

• Where a corporate member suffers damage due to causes attributable to the Company (service failure, erroneous billing, duplicate charging, etc.), the Company shall refund the relevant amount or deduct it from the next invoice. The corporate member may choose the method of refund.
• Where the Company terminates the Service, the Company shall give prior notice and refund, on a pro-rata basis, the portion of the base fee and additional contract fee already charged that corresponds to the period that can no longer be used. In such a case, the exclusion of pro-rata calculation under Article 14 does not apply.
• The same applies where the Company changes the fees or terms of use unfavorably to the corporate member and the corporate member terminates without agreeing to such change.

17. Refund Methods and How to Apply

• As a rule, refunds are made by the same means as that used for payment, and the Company shall proceed with the procedure within 3 business days from the date on which the ground for refund is confirmed. Depending on the processing schedule of the card company or payment gateway, additional time may be required until the refund is actually confirmed.
• Payments made by bank transfer are refunded to the account designated by the corporate member, and where a tax invoice has been issued, a corrected tax invoice is issued together with the refund.
• For payments made through the overseas payment service provider (Paddle), as that provider is the legal seller, its policies apply to the refund procedure and processing period. If the application is submitted to Customer Support, the Company will handle it together with the provider. This paragraph applies from the service commencement date of overseas corporate subscriptions.
• Applications are submitted through the Business Center or Customer Support (https://www.ssausage.com/#/support).

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18. Contact (Common)

For inquiries regarding refunds, please contact us at the following.

• Customer Support: https://www.ssausage.com/#/support
• Phone: +82-50-5007-5484
• Email: support@ssausage.com

Members may apply for mediation of disputes with the Company to consumer counseling bodies under the Framework Act on Consumers, the Korea Consumer Agency, the Electronic Commerce Mediation Committee, and similar organizations.

• Korea Consumer Agency: 1372 (without area code) (www.kca.go.kr)
• Electronic Commerce Mediation Committee: 1661-5714 (www.ecmc.or.kr)

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Announcement Date: October 1, 2026 Effective Date: October 1, 2026

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Revision History

View Previous Versions: Not Applicable (Initial Version)